Hayes Business and Finance Support

Privacy Policy

Last updated: 5th September 2026

Hayes Business and Finance Support respects your privacy and is committed to handling personal information responsibly and in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains what personal information we may collect through this website, why we collect it and how it may be used.

Who we are

Hayes Business and Finance Support provides bookkeeping, credit control and business administration support.

For questions about this Privacy Policy or how your personal information is handled, please contact:

Hayes Business and Finance Support
Email: info@hayesbusiness.co.uk
Telephone: 07802 666927

Information we collect

When you contact us through the website enquiry form, by email or by telephone, we may collect information including:

  • Your name
  • Email address
  • Telephone number
  • The type of service you are interested in
  • Information you include in your enquiry or correspondence

Please avoid including sensitive personal information in the website contact form unless it is necessary for your enquiry..

How we use your information

We may use the information you provide to:

  • Respond to your enquiry
  • Discuss the services you are interested in
  • Provide requested services and communicate with you about them
  • Maintain appropriate business and administrative records
  • Meet legal, regulatory or accounting obligations
  • Protect our legitimate business interests where appropriate

We do not sell your personal information.

Our lawful basis for using your information

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may process your information because:

  • It is necessary to respond to your request or to take steps before entering into a contract with you
  • It is necessary to perform a contract with you
  • We have a legitimate business interest in responding to enquiries, communicating with clients and operating our business
  • We need to comply with a legal obligation

Contact form enquiries

The website uses a contact form to allow you to send an enquiry to Hayes Business and Finance Support.

Information submitted through the form is used to receive and respond to your enquiry. The information you provide may also be transmitted and processed by the website hosting and email systems required to operate the website and deliver your message.

Sharing your information

We do not sell or rent your personal information.

We may share or process information through trusted service providers where this is necessary to operate our website, email or business systems, or where required by law.

Where third-party providers process personal information on our behalf, we expect appropriate safeguards to be in place.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, providing services, maintaining appropriate business records and meeting legal or regulatory requirements.

Retention periods may therefore vary depending on the nature of the information and our relationship with you.

Cookies and website technology

This website does not currently use non-essential cookies for analytics or advertising. Certain technical features of the website or hosting platform may use essential technologies where necessary for the website to function, operate securely or deliver its services.

If analytics, advertising or other non-essential tracking technologies are introduced in the future, this Privacy Policy and any relevant cookie controls will be updated as appropriate.

Links to other websites

This website may contain links to third-party websites. Hayes Business and Finance Support is not responsible for the privacy practices of those websites.

If you follow a link to another website, you should review that organisation’s own privacy information.

Your data protection rights

Depending on the circumstances, UK data protection law may give you rights over your personal information, including the right to:

  • Request access to personal information held about you
  • Ask for inaccurate information to be corrected
  • Ask for your information to be deleted in certain circumstances
  • Ask for processing to be restricted in certain circumstances
  • Object to certain uses of your personal information
  • Request transfer of your information in certain circumstances

You may also withdraw consent where consent is the lawful basis being relied upon.

To exercise your rights, contact info@hayesbusiness.co.uk.

Complaints

If you have concerns about how your personal information has been handled, please contact Hayes Business and Finance Support first so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection.

Information Commissioner’s Office

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the website, our services or legal requirements.

The latest version will be published on this page with the date it was last updated.